24/7 Psychiatric Emergency Support & Pharmacy
When the situation cannot wait — we answer the phone, and we admit when needed.
Round-the-Clock Crisis Intervention
Most psychiatric clinics operate during business hours. Crises don't. MetroMind operates a 24/7 psychiatric emergency line and in-house pharmacy at our Kalamassery campus — because the moments when families need help most are often the moments other clinics are closed.
If you are unsure whether the situation is an emergency — call anyway (+91 73068 08867). Our clinical team will help you assess. There is no penalty for an unnecessary call.
When to Call Our Line
What to Expect When You Call
Clear steps managed entirely by clinical professionals, not operators.
Clinical Intake
A trained member of our clinical team answers immediately (no outsourced call centers).
Brief Assessment
We ask about the immediate situation, current symptoms, and active safety risks to map next steps.
Recommendation
Suggesting immediate hospital admission, urgent same-day appointment, or phone stabilization.
Admission Coordination
If admission is indicated, the on-call psychiatrist is informed and the facility is prepared for arrival.
Family Guidance
Providing families with clear, actionable advice on safe transport and immediate crisis management.
Emergency Admission Process
MetroMind's Kalamassery campus accepts emergency psychiatric admissions 24 hours a day, 7 days a week.
Rapid Evaluation
The on-call psychiatrist evaluates the patient within minutes of arrival to begin stabilization.
Acute Stabilization
24-72 hours of safe, continuous monitoring and medical care in our specialized unit.
Inpatient Transition
Once stabilized, the patient transitions to appropriate inpatient observation or de-addiction programs.
Family Coordination
Keeping designated contacts updated on care progress and discharge options.
24/7 In-House Psychiatric Pharmacy
Standard pharmacies often don't stock specialized psychiatric medications — especially antidepressants, mood stabilizers, or controlled substances. We operate an in-house pharmacy open 24/7 to safeguard continuity.
Specialized Inventory
Stocking the full range of psychiatric medications, including specialized antidepressants and controlled substances.
Home Delivery
Dedicated prescription home delivery within Kochi for established outpatients.
Refill Reminders
Automated refill coordination to prevent treatment gaps or abrupt medicine pauses.
Pharmacist Consultation
Counseling on side effects, drug interactions, and correct dosing regimens.
Frequently Asked Questions
Should I take a psychiatric patient to a general hospital ER or call MetroMind?
If there is also a medical emergency (overdose, injury, suspected stroke) — go to the nearest general ER first. For purely psychiatric crises — call MetroMind. Our staff is trained specifically in psychiatric emergencies, which most general ERs are not.
Will the patient be involuntarily admitted?
Our default is voluntary admission with patient consent. Involuntary admission is rare and follows strict legal protocols under the Mental Healthcare Act, 2017 — used only when the patient lacks capacity and is at imminent risk.
Can I bring a patient who is refusing treatment?
Yes — call us first to discuss. We will guide you on how to approach the situation. In genuine emergencies (active suicidal behavior, psychosis) we have legal pathways for emergency evaluation.
Is the emergency line free?
Yes. There is no charge for calling our emergency line, regardless of whether admission follows. We do not charge for emergency phone consultation.
Do you accept emergency cases from outside Kochi?
Yes. We accept emergency admissions from anywhere in Kerala and beyond. Call first so we can coordinate the admission and prepare for arrival.